February 13, 2026
Return Window
- Returns are accepted within 45 days of delivery.
- Items may be returned if:
- The incorrect size or type of tool was ordered;
- You received the incorrect item;
- You no longer need the item and it meets our condition requirements.
- For incorrect size or type, you may place a reorder for the correct item at any time within the return window.
Tool Condition Requirements
- Returned tools must be:
- Clean and free from wear
- In resalable condition
- Complete with all original parts and packaging
- Tools that arrived damaged or defective should be reported immediately so we can assist you.
- Items showing signs of use or abuse components may not qualify for a full refund.
Exchange of Merchandise
- We are unable to accommodate direct exchanges at this time.
- If you need a different size, type, or model:
- Please return the original item following our return policy.
- You may then place a new order online for the correct item.
- After you place your reorder, our customer service team will assist with the applicable cashback credit process as outlined below.
Return Shipping
- If the return is due to a defect or an error on our part, we will provide support and guidance for next steps. Please call our customer service at (973) 483-3232
- If the package was refused or returned by the carrier, the return shipping cost will also be deducted from the refund.
- If the return is due to ordering the wrong item, return freight is the customer’s responsibility.
Refund Timing and Conditions
- Refunds are issued to your original payment method within 7–10 business days after we receive the returned goods.
- If you choose not to reorder for the correct item, refunds are processed less the freight cost if the item was shipped correctly the first time.
- If you do place a reorder for the correct item:
- Contact our customer service team with your new order number at cso@csosborne.com.
- Cashback credit will be returned to you after verification of your reorder.
- This credit reflects the freight cost of your original/first purchase.
Returns can be sent to:
Returns Department
C.S. Osborne & Co.
125 Jersey St.
Harrison, NJ 07029 USA
Thank you for trusting us with your tools — we’re here whenever you need support.